Service Attitude: Service Resiliency

Description

Service resiliency is the ability to recover quickly from a challenging, adverse customer situation, disruptive change, crisis, trauma, or negative stress. Learn how to cut down on the frequency of adverse situations. Implement nine steps to increase your service resiliency.

Learning Objectives

Describe the characteristics of service resiliency, Assess your current levels of service resiliency, Apply nine strategies for remaining R.E.S.I.L.I.E.N.T in adversity

Target Audience

Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams